Where do I get my files?
After your payment is confirmed, eligible downloads are available in My Account > Downloads and in your order email. Sign in with the account used at checkout.
Will this work on my server?
Check the Compatibility tab on the exact product. Edition, game version, server platform, resource-pack format, and dependencies all matter. Paper support is not a promise of Folia support.
Are required plugins included?
Only files explicitly listed in the product description are included. Paid third-party plugins, models, and integration dependencies must be obtained separately unless the listing states otherwise.
Can I edit the models or textures?
Check whether editable source files are included, then read that product's license terms. Source availability and permission to redistribute are different things.
How do product updates work?
Update coverage is stated on each product. Eligible replacement files are accessed through your existing download entry. Your original expiry date or download limit may still apply.
How do I request help or a refund?
Use the Discord support link in your account or on the website. Follow the server’s support channel or ticket process, not staff direct messages. Include the game, server and product versions; share order references only in the appropriate private support channel. Never send passwords, payment-card details, API tokens, or unredacted server logs. The published refund policy and applicable consumer rights govern refund requests.