Gropious 19
Formal privacy, legal and purchase notices: amonalphonse333@gmail.com.
Product support and commission enquiries: our Discord server. Use the appropriate server channel, not staff direct messages.
Getting help
For a missing file, incorrect download, duplicate charge or a product that does not match its advertised compatibility, contact the studio with the resource name and order reference. Use the server's appropriate private support channel rather than public chat or staff direct messages. Formal legal or purchase notices can use the seller contact details above.
Digital supply and consumer rights
Rules for digital-content withdrawal and remedies depend on the transaction and applicable law. Read any immediate-supply consent at checkout. A legally effective acknowledgement does not waive remedies for faulty or misdescribed content. There is no blanket exclusion of refunds or mandatory consumer rights.
Processing and access
The seller assesses the transaction and any applicable remedy. An approved refund is generally handled through the original payment integration where supported; provider processing times vary. Download permission may change when an order is cancelled or refunded, consistently with your applicable rights.
Commission work
Commission-specific milestones, deposits, cancellation handling and delivery obligations must be agreed before work begins. Mandatory protections take priority over conflicting terms.