Open the Discord support link from your customer account or the website. Follow the server’s support channel or ticket process rather than sending staff direct messages. Describe what you expected, what happened, and the smallest steps that reproduce the issue.
For plugin issues, include the product, server, game, and Java versions and relevant dependency versions. For asset issues, include the client, pack format, integration version, and whether it happens in a clean test setup.
Do not send passwords, license secrets from other products, API tokens, full payment-card details, private download links, or unredacted logs containing player addresses or personal information. There is no website support inbox. Share order references only in an appropriate private support channel, not in public chat.